Contact
1 (800) 587-9958

Policy

  • Quotes are good for 24 hours after receipt. Please respond within this time to ensure availability.
  • Cancellations more than 48 hours prior to travel will receive an 80% refund. After that time bookings are non-refundable.
  • Changes to reservations will be accommodated as best as possible, but cannot be guaranteed. Change fees of $10/change apply.
  • Flight delays happen. Your booking includes 30 minutes of wait time for flight delays. After that time has expired extra charges will apply at $20/15 minutes. Unless prearranged, if a 2-hour flight delay occurs we will depart and all charges will apply.
  • Cleaning fees may apply if the bus is left in poor condition. Bodily fluid clean up has a minimum $500 charge to compensate for cleaning and vehicle downtime. No smoking is permitted inside company vehicles.
  • Banff Sedan has one Jet Class Vehicle. We will not oversell it, however, in the event that we are unable to provide the vehicle due to a mechanical issue, Banff Sedan will provide an 11 passenger Sprinter Custom and refund the difference between the two rates. In such circumstance, Banff Sedan has no liability for any inconvenience or loss incurred and will not be liable for any direct or consequential loss howsoever arising
  • Should the driver be instructed to make changes to the booking route and these changes incur additional costs and charges, either before or during the booking, additional charges may apply.  
  • All bookings at the point of quotation will be based on the use of a single Driver, however, for longer journeys in terms of hours it may be necessary to employ the services of a second Driver in order to comply with the regulations regarding “Driver’s hours” and therefore Banff Sedan reserves the right to review the quotation should this be the case and should there be a need for additional charges you will be advised at least (where possible) 7 days prior to the journey date.

Phone: 1-888-449-2901 or 403-762-3330 option #2

Email: info@banffsedan.com